Steps to Request a Video/Virtual Visit - FIRST TIME USERS FOLLOW BOTH STEPS. If you have already been seen in the clinic for any reason, follow step 2 ONLY!

STEP 1 (FIRST TIME PATIENTS ONLY): Create an account using Heartland Medicine’s intake form (by clicking on “Start” below). Fill out whatever is required (mostly your name, address, etc.) or whatever you choose to enter, and skip whatever you choose not to enter or that is not pertinent to your visit by hitting “next” over and over again. Don’t worry about the “monthly” question at the end. We will NOT create a monthly subscription for you once your information has come through to our system. We WILL use your credit/debit card information to bill you for your visit if you include it in your registration. The only way to skip the CC info is to pre-pay (cash or check) in person prior to your visit. Including your photo is not required, but helpful.

STEP 2 (ALL PATIENTS) Call 509-684-7925 and request a video/virtual visit. The office will schedule a convenient time for your visit, and if you are a previous urgent care patient, get your CC info at that time. You will receive an invitation to the virtual visit via the email address you provided in your registration. Click on the link provided and make sure you enable the use of your camera on your device. The provider will join you on this visit and you will be able to both see and hear each other.